Nextiva is a unified communications platform with features and tools to support business messaging, video conferencing and phone calls. Unlike most providers, Nextiva lets its customers mix and match plans to build a custom phone system that pairs the right features and costs with each team across your organization. Nextiva inched out the competition and led all business phone providers we reviewed with the highest average score across pricing, ease of use, features, integrations and customer support.
The platform’s excellent ease of use, customer service, mixed plans and security measures made it our top pick for multisite retail and healthcare businesses where data privacy is a necessity. Nextiva offers the following HIPAA-compliant features: phone service, auto attendant, call record, virtual faxing, 1:1 video conferencing, team video conferencing, audio-only conferencing, advanced interactive voice response and many software integrations. The system’s key security measures are also HIPAA-complaint, including its SSAE 16-certified data centers, redundant call path network and eight points of presence throughout the U.S. Nextiva requires companies using its HIPAA-related products sign a comprehensive business associate agreement that “addresses covered services and states the privacy, security and breach notification rules required for business associates under HIPAA.”
A benefit of of Nextiva that we appreciate is how the platform is regularly updated. Recently, the desktop apps had improved functionality added to them. Users can now easily search for voicemails, quickly access shortcuts and be alerted when a network connection is down. In addition, Nextiva has beefed up its ability to identify spam calls via a Caller ID alert and has made it simple for the desktop app users to customize where call alerts appear.
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