5G Disconnect: Why Your Phone Has It, but Your Home Internet Doesn’t – CNET

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5G has been around for quite some time, but there are still some bumps regarding 5G home internet service. I must confess, sometimes I’m still baffled. One of the questions I’m often asked is, “My provider says I can’t get its 5G home internet service — even though when I’m at home, I can get 5G on my phone. What gives?” 

I ran up against this myself back when I switched carriers. I went from AT&T to T-Mobile and was immediately impressed with the 5G performance on my phone. But even though I got T-Mobile 5G cell service at home, my address wasn’t eligible for T-Mobile Home Internet. My immediate reaction: Whaaaat? 

It’s not just T-Mobile. The same applies to Verizon, too. Its 5G home internet product is also not categorically available at all addresses covered by the company’s 5G coverage map. Even if you’ve got Verizon’s Ultra Wideband service in your neighborhood, it’s not certain you’ll be able to sign up for Verizon 5G Home Internet

Wait, T-Mobile and Verizon offer 5G home internet?

Yes. T-Mobile and Verizon use cellular airwaves to offer dedicated 5G home internet plans. Each provider’s plan features straightforward, all-inclusive pricing that ditches equipment fees, data caps, term agreements and other added hassles often associated with internet service providers.

T-Mobile Home Internet features one plan for $60 per month ($40 for eligible Magenta Max customers). Verizon offers two plans — Verizon 5G Home ($50 a month) and Verizon 5G Home Plus ($70 a month). Qualifying Verizon mobile plans can also knock $15-$25 off the price of either plan. Simplicity and a straightforward approach seem to be key for both companies.

Though an AT&T spokesperson shared to CNET that “fiber remains our focus,” the company also has a 5G home internet offering: AT&T Internet Air. It provides potentially higher download speeds than its hybrid DSL service (up to 225 megabits per second to a max of 100Mbps for AT&T Internet) and is now available in 95 locations across the US.

Is home internet a side hustle for mobile carriers?

I was tempted to think that getting into the ISP game was a lark for these companies, but telecom insider Jeff Moore, principal of Wave7 Research, sees more at play.

“Mobility is the core business for T-Mobile, and for the most part, it’s the core business for Verizon,” said Moore. “But T-Mobile, in particular, is telling Wall Street that in addition to selling [home internet] services to businesses, it’s also saying it’s increasingly pushing into rural America. I don’t think it’s just a PR stunt.”

T Mobile 5G Wi-Fi Gateway T Mobile 5G Wi-Fi Gateway

T-Mobile, whose gateway device is shown here, includes equipment in the monthly fee.


All of the numbers support Moore’s assessment. In its Q1 2024 report, T-Mobile proudly announced it had reached over 5 million customers. That’s a pretty impressive number coming just two years after the product’s nationwide launch.  

Overall, T-Mobile has been aggressive in its pitch. In May 2022, it began its Internet Freedom push, which leans into Americans’ dissatisfaction with ISPs and encourages people to “break up with Big Internet” by trying T-Mobile Home Internet. To lure customers, it offers a free, 15-day test drive (so you can try it without changing your current provider) and additional savings of $20 per month with eligible Magenta Max mobile plans. 

Verizon has also been ambitious with its offers but is ringing less of an “ISPs are evil” note. That’s probably because Verizon Fios — the company’s fiber-optic internet service — is an ISP and one of the few that’s regularly high-rated. In their case, 5G home internet seems less of a blow against “Big Internet” and more of a play to extend the Verizon home internet game beyond the Northeast (Verizon Fios’ playground) and out to the rest of the country.

If T-Mobile and Verizon are serious about home internet, why isn’t it as available as their overall 5G coverage?

When my colleague Eli Blumenthal tested Verizon 5G Home, he noted that the 5G connection on his iPhone was better than the one for his 5G Home hub.

He was on to something.

A Verizon spokesperson told me that it designed its network with its mobile customers in mind. “We continue to allocate spectrum to ensure our mobile customers have the reliability they’ve come to expect from Verizon,” they said via email. “As we deploy more spectrum — in excess of what our models show we need for the highest reliability for our mobile customers — we are able to offer 5G Home service as well.” 

Verizon 5G Home Gateway router on an orange background Verizon 5G Home Gateway router on an orange background

Verizon also includes its 5G equipment in your monthly fee.

Sarah Tew/CNET

5G allows for a greater connection density — approximately 1 million devices per square kilometer — than previous generations of cellular connectivity. Is that a lot? Yes, it’s about 100 times better than 4G, but it’s not limitless. Because a home internet product puts a heavy capacity usage on a mobile network, Moore believes T-Mobile has also been judicious about how it’s selling home internet.

He pointed me to a YouTube interview given by Kendra Lord, T-Mobile’s director of geospatial engineering and analytics, where she likened 5G home internet availability to the number of seats on a plane.

“It’s not only the number of households that we believe could get [T-Mobile Home Internet],” she said, “but how many within a given sector we could say yes to.”

A spokesperson corroborated that mindset when I contacted T-Mobile for further insight. “There are still many households that do not qualify for Home Internet yet, even though they may get 5G on their mobile device — and that’s intentional,” I was told via email.

“Our fixed wireless Home Internet runs on the extra capacity on our wireless network. In some areas, we have extra capacity on the network, but in others, we don’t. So, we allocate access to Home Internet on a sector-by-sector, home-by-home basis.”

In other words, it’s entirely possible that I could get 5G cellular service in my home, and my next-door neighbor might even have T-Mobile Home Internet. However, my address might not be serviceable for that home internet product due to the capacity limits for my area’s cellular coverage.

So the next time you ask, “Why can’t I get 5G home internet even though I have 5G on my phone at home?” I advise you to hang tight. Both carriers are actively optimizing their networks for mobile first and home internet second, in a dynamic process that changes month to month. 2024 could be your year to try 5G for your home’s broadband connection.

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