CX Intercloud gives companies:

• Unparalleled Uptime & Reliability: No CX competitor currently delivers true 100% uptime without contractual exceptions for maintenance.
• Total Multicloud Redundancy: Next-gen multicloud architecture and dynamic service mesh provide redundancy not only within regions and zones, but also across separate cloud providers.
• Guaranteed Peace of Mind: In the event of an outage, failover is seamless - including live call/chat/SMS session continuity, with no disruption to customer or agent.

Many CX vendors tout their uptime statistics - but those statistics are often carefully selected and crafted to exclude maintenance downtime, non-datacenter downtime, and more.  The result is that the user-perceived uptime often doesn’t approach the promised figures, and financial compensation per the SLA is negligible relative to the real business cost of outages.

CX Intercloud isn’t just contractual - it rolls over all live interactions in the event of an outage. CX Intercloud covers not only agent connectivity, but also key supporting AI-powered technologies like Agent Assist and Virtual Agent.

The product enables customers to have their UJET instance pre-deployed across multiple cloud platforms. Each cloud instance individually contains UJET’s three standard availability zones within region and one cross region; but furthermore supports cross-cloud operation on Google Cloud Platform (GCP) and Amazon Web Services (AWS).  Each cloud instance is independently scaled to support 100% of customer interaction volume, with automatic distribution to the remaining stacks if one becomes partially or entirely unavailable.

There are no maintenance exceptions in the CX Intercloud guarantee.  Some competitors offer 100% uptime guarantees; only UJET can deliver on that promise.